Customer Service Blog

Agentic AI steps in where traditional automation falls short: When there is no response, Bonder’s AI proactively follows up, requests missing details, intelligently forwards tickets, and, if desired, handles all communication. In this way, AI agents drive service tickets forward independently—transparently and with humans in control.

Whiteboards, Excel, and the phone can only keep scheduling together until the first technician drops out. The visual scheduler in Bonder uses drag-and-drop Bonder setup, travel, and break times across days, weeks, and months; displays routes on a map; optimizes routes using AI; and sends every change to field staff in real time.

The ESPR Regulation is now in effect—and requires manufacturers to provide a Digital Product Passport. Read on to find out exactly what this means, what the deadlines are, and how Bonder helps Smart Service App become ESPR-ready from day one Bonder Magic-Code, the Digital Product History, and Smart Service App .

Many service tickets describe a single error—but patterns only become apparent when viewed in aggregate. Error clustering in Bonder identify structural issues before they escalate: By consistently analyzing areas where errors occur, you can address the root causes rather than just treating the symptoms.

If you really want to manage your customer service, you need more than just a hunch. Metrics like MTTR, FCR, and SLA compliance rates reveal what would otherwise remain hidden: weaknesses, patterns, and opportunities. A good dashboard brings together the past, present, and future into a management tool that enables real decision-making.

Turn the Bonder Smart Service App a proactive direct communication channel to your customers. Now even more powerful with the new Bonder extension—news, dates, online academy, and feedback. From reactive service to proactive communication.

Demographic change and a shortage of skilled workers are leading to a massive loss of knowledge in companies. When experienced employees retire, they take decades of expert knowledge with them. At the same time, new employees take too long to become productive, and it is increasingly difficult to find the personnel that is lacking. Bonder these problems with BONDCORE, an AI-supported knowledge database ...

Bonder combine intelligent ticket management with a powerful knowledge database, creating the framework for a modern, flexible, and automated service process. With increasing service diversity and growing customer demands, it is becoming increasingly important for companies to process inquiries efficiently and store knowledge centrally.

Find out how Bonder helps Bonder bill all services rendered promptly and in full. Customer inquiries often involve many processing steps—to ensure that nothing gets lost, Bonder documents Bonder services in detail, comprehensively, and without gaps.

With this summer update, we are setting new standards for your customer service: whether structured service teams, customized service contracts, or the completely redesigned Smart Service App we have refined many details to make everyday work easier for you and your team.

With this update, we are introducing a host of new features and improvements to Bonder that will make your service processes even more efficient, flexible, and transparent. You can look forward to the new, intuitive deployment planner, a graphical editor for custom QR code labels, a central overview for your field service technicians, and improved documentation of working hours and services.

Discover how AI-powered first contact in customer service can reduce employee workload and lower costs by handling phone calls with AI and automatically creating tickets—all directly in your customer service software.

With this update, we are introducing a range of improvements and new features that increase efficiency, enhance the user experience, and give our customers even more control over their service processes.

Have you ever scanned a QR code and wondered about the world behind it? QR codes are more than just black-and-white patterns—they're the gateway to an interactive service world. In this article, we explore how QR codes can revolutionize service.

Compared to traditional analog operating instructions, digital situation-dependent support offers many advantages, such as better availability, timeliness, interactivity, environmental friendliness, and cost efficiency. Providing digital solutions can improve the customer experience and increase customer satisfaction.

Increased product sales represent a great development in the sales department. As welcome as this is for the company, it often presents service department employees with the question: how can we scale up with this development—without relying solely on human resources to achieve this?

Indirect sales enable companies to sell their products to a larger number of customers via a network of dealers and distributors. This allows sales costs to be reduced, as there are no costs for setting up and maintaining a company's own sales channel. However, multi-level sales also have a particular disadvantage: it often makes a direct relationship with the end customer impossible ...

Indirect sales enable companies to sell their products to a larger number of customers via a network of dealers and distributors. This allows sales costs to be reduced, as there are no costs for setting up and maintaining a company's own sales channel. However, multi-level sales also have a particular disadvantage: it often makes a direct relationship with the end customer impossible ...

Manufacturers, service personnel, and customers benefit from a life record because it provides an overview of all previous operations performed on a device. The life record displays information on commissioning, maintenance, repairs, services, etc.

There is often another party involved between the manufacturer and the end customer: the manufacturer's business partner, who handles sales and service locally and thus acts as a link. However, it is precisely in this interaction that weaknesses often become apparent...

The Magic Code connects the customer app on the user's smartphone to our service platform and can be attached to all kinds of products. We do not use the Magic Code as an advertising medium, but as a new type of medium for efficient and targeted customer service.

We take a more rewarding approach with our Bonder software solution, a modern, intuitive service platform that supports your employees and customers where it matters most: right at the product.