We make service effortless and profitable!
Bonder customer service/after-sales solutions with a powerful back office and intelligent smart service app … for employees, partners, and end customers.
We transform a simple QR code or NFC code on your products into a Magic Code that opens up a new digital service world for your customers – in seconds, directly on their smartphone.
Bonder an easy-to-use service platform that helps companies provide digital service solutions anywhere.
We address the challenges faced by in-house teams, service partners, and technicians in managing increasingly complex service requests and provisions.
Our clients benefit from immediate operational readiness, enhanced productivity, and a dedicated service team consistently at their disposal.
Bonder companies to further expand their competitive advantage and keep everyone involved in a service case up to date—around the clock, regardless of location. The Bonder platform is available in English, German, French, Spanish, Italian, Portuguese, Russian, Chinese, Japanese, Korean, and Arabic.
Peter Dollfuss
Product Manager @ Tele Haase
Ann-Kristin Braum
Head of Research and Development @ Immotech
B. Eng. Florian Haidacher
Technical Director @ Ovum
Bonder so intuitive and easy to use that you will master all its features in no time. And best of all, you will be able to start using Bonder just a few days—not weeks or months.
Prevent frustrated in-house teams from dealing with irate customers on the phone due to lack of preparation.
In Bonder , your employees Bonder all the information they need about customers and their products. This frees your employees from time-consuming research and routine tasks, and improves service quality.
With Bonder's self-service functionalities, customers can resolve their issues independently, anytime, anywhere – regardless of service staff availability or operating hours.
Documents and videos
Customers always have access to all current documents and videos for the relevant product.
Client-specific documentation
Deliver specific documents directly to selected clients and customer segments.
Self-Service Features New
Empower your customers with the necessary tools to help themselves.
Ask-an-Expert™
A hybrid approach combining customer service and self-service accelerates the processing of service requests.
Contextual Sales, our latest feature, enables your customers a simple, intuitive purchasing process, eliminating tedious and time-consuming searches for compatible consumables, spare parts, and services.
We know how important smooth communication with service partners and technicians is. That's why external partners are fully Bonder into Bonder . They have access to all resources and are always kept up to date on the progress of the service request.
Over 50% of customers report a willingness to switch to a competitor after just one negative customer service experience. This figure rapidly escalates to 80% after more than one unsatisfactory interaction.
58% of customers aged 18 to 34 define excellent customer service as encompassing online services for self-management of data, easy access to documents and help videos, and swift, straightforward contact with competent service personnel.
Across all industries, 81% of customers attempt to resolve their issues independently before contacting a service representative.
A study revealed that companies can reduce inquiry processing costs by approximately 90% through the implementation of self-service solutions.
The usability of a software solution is one of the essential factors that determine a company's success. Regardless of the service it provides, the user experience is a key element.
We continuously evolve our product. New updates consistently prioritize our customers' needs and integrate seamlessly into the renowned user-friendly interface.
No complex programming or protracted setup – and our dedicated service team supports you at every step.
This means Bonder can be deployed in your organization within 48 hours and requires minimal onboarding for in-house teams, service partners, and technicians.
Bonder connects with all major platforms and any of your business solutions offering compatible interfaces. We seamlessly integrate the Bonder service management solution with your entire IT ecosystem—enabling your service teams to work more effectively in their familiar environment.
We make service effortless and profitable!
We're happy to inform you about all the ways Bonder can support your business and provide you with a tailored proposal upon request.
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Discover how Bonder can benefit your organization
We'd love to discuss your individual requirements and goals. Get in touch—we look forward to hearing from you.
Have questions about Bonder? Unsure how to optimize your customer service? Or simply want to learn more about our solutions?
Schedule a free live demo with one of our experts today—it's quick and easy!
We'll dedicate time to your specific needs—open, personalized, and completely no-obligation. It's the perfect opportunity to get all your questions answered and explore how Bonder can support your business.
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Address
Vertical Codes GmbH
Bahnhofstraße 10
4050 Traun
Austria
Contact
service management
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