Product

Documents and videos

Customers always have all the latest documents and videos for the product in question at their fingertips. Provide customers with all documents such as product brochures, operating instructions, repair manuals, and much more. Support your customers further with informative videos: image videos, product presentations, instructions for self-repair, and the like.

Client-specific documentation

Send special documents directly to selected customers and customer groups. Share letters, special offers, draft contracts, and other documents with customers, who can find all this information in one place in their customer app.

Self-service features New

Give your customers the tools they need to help themselves. Support your customers—and also service staff on site with the product—with self-service features that guide users through simple questions to solve problems. Or, for serious issues, allow a direct service request to the in-house team.

Intelligent help assistants

Use digital assistants that perform self-optimizing improvements to help and information systems. As the amount of data increases, the help assistants are constantly learning and refining search results, sequences, processes, and the presentation of help information and services.

Manage products directly in Bonder

If you do not have a suitable product database, manage product groups and products—down to individual items and their serial numbers—within the service platform.

Asset lifetime record

Get access to a product's entire life history based on its serial number. The life history file contains all the events relating to the product in question: commissioning, maintenance, repairs, services, Ask-an-Expert™ contacts, and more.

Installation checklists

Give your service staff the ultimate tool for product commissioning. Step-by-step instructions guide employees on site through the correct commissioning process. This prevents errors, saves time, and allows for traceable documentation.

Integration with existing product databases (PIM, ERP, etc.)

We communicate with your existing software solutions. This means that data does not have to be maintained twice, and your employees can work even more effectively—where and how they are already accustomed to doing so.

Get to know your customers

With the help of Bonder —which you can apply to each of your products—your customers can access the customer app directly with a simple scan. Immediately after scanning, the customer can access product-specific information and services. Once they are in the customer app, you will immediately receive the first usage data.

Products owned by customers

Find out which products a customer has registered using the Magic Code. Receive detailed feedback about the respective products owned by the customer. Motivate the customer to enter detailed information with warranty extensions, special conditions, competitions, etc.; this provides you with an overall picture of the customer and the product.

Customer interaction and life file

Gain new insights into all customer actions within the personalized customer app. See which features and services the customer has used and view the entire life cycle of a product.

Usage data and customer feedback

Bonder you with continuous usage and feedback data. Use this new knowledge to your business advantage. Gain valuable information for further product development, sales management, documentation, and service planning.

Context-driven sales New

Sell more consumables, spare parts, and services—always in the context of the product purchased by the customer. This eliminates the need for customers to spend time searching and comparing different product data (name, version, serial number, year of manufacture, and more).

Easy, intuitive purchasing process

Keep in mind: thanks to our contextual sales, customers don't need to spend time on extensive research. Once your customer has selected a product, completing the purchase quickly is a breeze with pre-stored addresses and payment methods.

Automatic proactive customer notifications

Automatically send notifications to your customers to request customer and product feedback. Promote new service opportunities, present and advertise new or follow-up products.

Integration with your ERP and e-commerce systems

Use our professional services to create an interface to your existing business software. This will help you avoid further data silos, continue using your familiar sales workflows, and allow your employees to work with the software product they are already accustomed to.

Ask-an-Expert™

Offer customers a direct line to your employees, thereby enabling faster processing of service requests. Your employees already have a wealth of information about the product in question at their fingertips, such as the exact product type, serial number, previous services, maintenance and repairs, previous service requests from the customer, and much more.

Partner-wide service coordination

Bring your service partners on board. Bonder's service platform enables smooth collaboration between your employees, partners, and end customers. The advantage for you: service cases are handled more effectively and everyone involved stays up to date on the progress of the service request.

Service checklists for internal teams and partners

Use service checklists to make the quality and quantity of service cases measurable and traceable: this allows the results to be fed back into the service processes for improvement and optimization.

Connection to existing service platforms

Take advantage of our interface experience to Bonder your existing service systems with Bonder . Employees can continue working with the software solution they are already familiar with, you don't have to set up another data silo, and you can increase the quality and quantity of service cases your employees handle. Our Professional Services offer additional services to help you adapt Bonder your existing business environment.

Tight integration with service partners

Bonder your service partners to Bonder . This allows your partners to see all the customers they support and their products, making them an integral part of your service solution.

Customer service delivered by service partners

Maintain a clear overview of all service processes that your partners perform for customers and products. Achieve consistent quality through service processes Bonder in Bonder , ensuring that your own employees and service partners perform at a consistently high level.

Field service technicians

Provide your service partners' technicians with comprehensive commissioning and service checklists. These dynamic lists support your partners on site in systematically solving simple to complex service requirements.

Easy customer onboarding

Help your customers easily in Bonder : with magic codes and service partner onboarding. A simple scan of the magic code (attached to the product or product documentation) conveniently takes customers to the service platform.

Customer contact management

Group customer contacts (for example, into households or companies) and provide them with individual information or service functions.

Link to your existing CRM

Take advantage of our experienced experts in programming database connections and API solutions. We feed your existing CRM solution with all user data Bonder by Bonder and continuously synchronize it with your internal company systems.