With this update, we are introducing a number of improvements and new features that increase efficiency, enhance the user experience, and give our customers even more control over their service processes. From modernized email templates to innovative map functions and expanded workflow options, we have made many adjustments to make Bonder powerful and user-friendly. In this article, we provide an overview of the most important new features and explain how they can support your daily customer service work :
- New, improved email templates
- New map feature
- Web touchpoint
- Service templates
- Dynamic status values
- ACL (Access Control List) for lifetime records
- Tasks and lifetime records for contacts
New, improved email templates
With our brand-new template update, we have once again improved the standard email templates! These templates are now significantly more modern, clearer, and highlight the essential information even more clearly—important information is visible at first glance.
Our new email templates now seamlessly integrate your individual design settings, ensuring a consistent and professional look.
You can still use your own designs and content. The new template system is now fully customizable to your specific needs, allowing you to easily remain within your CI world and further strengthen your brand with every click of the mouse.
As always Bonder is as flexible as necessary Bonder as simple as possible.
Keep track of your assets and products with the new map feature
Have you always wanted to see where your systems and products are in use? Our new map feature gives you an instant visual overview of where they are deployed worldwide.
The genius of it? With a single click on a location on the map, you get all the information you need—instantly! You can edit your assets and products directly and add additional data—without having to go through tables. Just click and get started!
Our new maps—global insights, local details, maximum efficiency!
Web touchpoint—an inconspicuous icon with great impact
Customers often visit the manufacturer's website first when they have questions or problems. With Bonder Bonder Web Touchpoint, you can meet your customers right there—making your service even more straightforward and accessible.
We have designed the web touchpoint to be so flexible that it can be integrated into any existing website in just a few steps—without any breaks or complications. It's as if Bonder has Bonder been part of your website. This gives your customers immediate access to first-class service without detours or long search times.
With just a few clicks, your customer is immersed in the Bonder service world from the very first message. We automatically open a service case for you so that problems can be identified and resolved more quickly. The Bonder service portal is available 24/7, so your customers can contact you at any time.
The web touchpoint thus helps you to further reduce the workload for your company, intercepts customer inquiries directly, and integrates them seamlessly into the Bonder and the Smart Service App. The web touchpoint is available as a free add-on for all Bonder customers.
The Bonder Touchpoint – available for your customers around the clock, anywhere!
Service templates—Unlimited service workflows tailored to your needs
Design service workflows exactly as you want them! From simple to highly complex workflows, you can take into account the specific service structures of your company. This new flexibility allows you to map service workflows for a wide variety of service requests and issues.
With our powerful visual editor, you can Bonder adapt Bonder to your own service structures. This saves time when processing service requests, enables shorter response times, and ensures seamless integration into existing processes.
Bonder always Bonder you the current status of the ticket. This allows you to see at a glance where a service case currently stands and always know what the next step is.
The extended workflows also allow new tasks to be assigned to employees whenever there is a status change. This means that these individuals are proactively involved in the respective service case in a workflow-controlled manner.
Whatever your company needs, Bonder flexibly to your individual service processes and optimizes your customer service at all levels.
Dynamic status values—Maximum flexibility at all levels
This feature is deeply Bonder into Bonder and allows you to customize status values entirely to your needs at all points. Here are a few simple examples of where dynamic status values allow for more flexibility: - You want to assign different statuses to different types of documents.
- Systems and products now have completely freely definable life cycles.
- Invoices can assume any custom invoice status.
- Reason for invoicing can now be specified individually
- ... and many more status values, including more complex ones
The best part: every status change can generate messages for selected employees, ensuring that all follow-up actions are completed in a timely manner. This keeps employees constantly involved, no tasks remain unfinished, and the entire process remains clear, transparent, and traceable.
The core of this feature forms the basis for further innovative developments that make Bonder more adaptable.
Wherever status values are displayed, there is now dynamism.
ACL (Access Control List) for lifetime records—even more, even more precise control
Frequently requested and now a reality— Bonder renowned powerful Access Control List (ACL) system is Bonder also available in our Lebensakte system: unparalleled control over your sensitive data. With the enhanced ACL system, you can precisely control and individually customize permissions for different target groups. Despite its powerful capabilities, the system remains Despite its powerful capabilities, the system remains user-friendly, clear, and flexible.
Experience a new level of data security: Define rights and access with unprecedented depth and ensure that every user can now only see and change what is intended for them, even in life files, checklists, and special documents. With the new version of the user interface, you can now manage your data with even greater ease and efficiency. The new user interface is designed to be intuitive and easy to use, with a focus on simplicity and efficiency.
Bonder – individual authorization control made easy.
Tasks and lifetime records for contacts—everything at a glance at all times
With this new version, we have introduced two essential and frequently requested features: automated and manual task assignment and targeted access to life record entries relevant to employees. The new version also includes a number of minor improvements and bug fixes.
These new features now allow you to seamlessly integrate tasks to be completed into the daily work routine of your team members. This ensures that employees always have an overview of the information that is important to them and the next steps to be taken.
These enhancements are part of our broader strategy to centralize business processes in Bonder. The goal is to provide a comprehensive digital overview of service and process management.
By using these new features, you can digitize and streamline your processes, reduce costs and frustration, and respond to requirements more quickly and accurately.
Bonder so everyone knows what's going on!
