Indirect sales enable companies to sell their products to a larger number of customers via a network of dealers and distributors. This allows them to reduce sales costs, as there are no costs for setting up and maintaining their own sales channel. Companies can thus concentrate on their core competence: the development and production of products.
However, multi-level distribution also has a particular disadvantage: it often makes a direct relationship with the end customer impossible.
- Who is my customer?
- Which products does my customer own?
- Is the customer having problems with my products?
- Where do the products show weaknesses when used by customers on site?
This is just some of the information that is often lost in indirect sales because there is no "direct line" between the manufacturer and the end customer!
But there's a simple solution to this dilemma: Bonder
With the help of our software, you can easily and quickly bring your customers into your personal digital corporate world on any device—whether desktop, smartphone, or tablet.
Accessible to end customers without registration
One of Bonder's goals is to improve communication between manufacturers and end customers by providing an easy-to-use service. That's why we offer your customers a user-friendly service environment that they can access without registering and use intuitively; customers can quickly and easily find their way around Bonder's user interface.
Short communication channels as the foundation for better service and more customer contact
Your customers are just a magic code (QR or NFC code) away from entering the Bonder. It doesn't matter whether it's digital or on paper. The best thing about it is that customers don't need their own app! Simply scan the magic code and you're ready to go. Since no registration is required, you can give your customers quick access to the service portal. Good service for existing customers has never been so easy!
How to use Bonder for your customers
"Customer focus" – for us, this Bonder not just an empty phrase, but a promise. Quick access and easy-to-understand functions Bonder a particularly customer-friendly application – for better communication and flawless service.
Simply by providing your company and service world, you improve communication with your customers and learn more about their wishes. As a manufacturer, you receive detailed information about which documents, videos, and help assistants the end customer accesses.
This allows you to identify any difficulties a customer may be experiencing with your product and where unexpected assistance is required; a sign that there may be undiscovered weaknesses in the product, documentation, or customer training.
Benefits for everyone involved
Good digital service management solutions offer advantages for everyone involved. Not only do your customers benefit from Bonder, but you as a manufacturer do too. The following table provides a brief insight into the advantages of our application.
| Advantages for manufacturers | Customer benefits |
|---|---|
Provide a digital service solution at any location and product |
Quick access to the Bonder service world via Magic Code |
Get a direct line to end customers easily. |
No registration required |
First-class self-service relieves employees and business partners |
Sophisticated self-service features help customers help themselves |
Strengthening corporate image and brand loyalty |
No endless searching on Google or portals like YouTube—better customer service experience |
Handle service cases quickly and easily—relieve customer service |
Excellent service portal: Access to self-help assistant, documents, and videos… |
Discover many more features on desktop and mobile devices, tailored to the needs of your employees, service partners, and customers, on our product page.
Get to know your customers better soon
You can start with your own digital service world immediately. Try Bonder completely free—no local installation, no contract, no credit card details, no hidden costs; simple and hassle-free.
We'll set up a free trial for you in just a few steps. Get your first impression today of Bonder's capabilities, functionality, and the many other possibilities it offers.
