Manufacturers, service personnel, and customers benefit from a life record because it provides an overview of all previous operations performed on a device. The life record displays information on commissioning, maintenance, repairs, services, and much more.
Benefits of a digital lifecycle record
Such a digital file enables manufacturers and service personnel to track all work and services relating to a device—which may also be linked to a warranty claim or service contract—throughout the entire lifetime of the product.
In addition, companies can use the data obtained to take precautions to provide faster and higher-quality customer service. Centrally collected data makes it possible to identify recurring problems so that necessary measures can be taken in development and production or new processes can be developed.
In Bonder , you Bonder all information presented clearly and concisely, allowing employees to grasp the entire history of a device at a glance. With a simple click, users can access context-specific content, from a simple overview to more detailed information, in just a few clicks.
Service staff have everything at a glance
Service employees receive information about the following processes:
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Checklists (e.g., commissioning)
Bonder Installations number of checklists. As soon as one of these checklists has been completed by the service employee, this is recorded in the life file. -
Notes
Employees can add text notes to documents in the life file at any time. -
Repairs
If repair work is carried out on the device, this will appear in the life record. -
Self-service (e.g., troubleshooting processes)
As soon as the customer Bonder self-service functions in Bonder , this is noted in the life file. -
Equipment services
Completed device services are displayed in the life file and allow conclusions to be drawn about extended warranty claims, for example. -
Service case handling (Ask-an-Expert™)
If the customer is unable to resolve problems with Bonder and has opened a service case, this is logged in the life file. -
Sales via contextual sales
Purchases made by the customer (service contracts, warranty extensions, spare parts, and consumables) are stored in the life file.
The life file is therefore a useful feature for both manufacturers and customers. It facilitates the work of the service department and helps to quickly resolve customer issues.
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The life cycle file provides companies with a clear overview of work already performed and services provided for a product. This enables service departments to work more efficiently and offer higher-quality customer service.
Take the next step toward better customer service now—with Bonder service management solution! 🤩
